wenph takes your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a wenph player in the Philippines.
A plain-English overview of how wenph handles your data before you read the full policy below.
All personal data transmitted between your device and wenph is protected with TLS encryption. Sensitive fields — including payment details and identity documents — are encrypted at rest using industry-standard protocols.
wenph does not sell, rent, or trade your personal information to unaffiliated third parties for their independent marketing purposes. Your data is used to operate the wenph platform and meet our legal obligations — nothing else.
wenph collects only the personal data necessary to create and manage your account, process payments, meet PAGCOR-context compliance requirements, and deliver the gaming services you use. We do not collect data we do not need.
As a wenph player, you have the right to access, correct, or request deletion of your personal data subject to our legal retention obligations. You can exercise these rights at any time by contacting wenph support.
wenph processes personal data in accordance with the Republic Act 10173 (Data Privacy Act of 2012) framework applicable to Philippine-resident players, alongside PAGCOR-context requirements for online gaming operators.
wenph will not send you promotional communications unless you have explicitly opted in to receive them. You may withdraw marketing consent at any time through your account notification settings or by contacting support directly.
This Privacy Policy ("Policy") describes how wenph ("wenph", "we", "us", "our"), the operator of the online gaming platform accessible at wenph.co, collects, uses, discloses, stores, and protects the personal data of individuals ("Player", "User", "you", "your") who access or use the wenph website, mobile-optimised interface, and all associated gaming services.
This Policy applies to all wenph players, including registered account holders and visitors who browse the wenph platform without registering. It covers personal data collected through the platform website, support channels, and any other means by which you interact with wenph.
wenph is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection law, including the framework established by Republic Act 10173 (Data Privacy Act of 2012) and its implementing rules and regulations as they apply to Philippine-resident players and PAGCOR-context online gaming operations.
By creating a wenph account, accessing our platform, or providing us with personal information, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the wenph platform.
This Policy is incorporated into and forms part of the wenph Terms & Conditions. In the event of any conflict between this Policy and the Terms, the Terms shall prevail to the extent of the inconsistency.
For the purposes of applicable data protection legislation, wenph is the data controller in respect of the personal data of Players who access the platform at wenph.co. As data controller, wenph is responsible for determining the purposes for which and the means by which personal data are processed.
wenph's designated Data Protection Officer ("DPO") is responsible for overseeing compliance with this Policy and applicable data protection laws. Enquiries or concerns relating to data protection may be directed to the wenph DPO via the support contact details set out in Section 16 of this Policy.
wenph collects the following categories of personal data in connection with the operation of the wenph platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration, KYC verification, age verification (21+) |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, OTP delivery, support responses |
| Identity Documents | PhilSys ID, passport, driver's licence, UMID, SSS card | KYC / AML compliance, withdrawal processing |
| Financial Data | GCash number, Maya number, bank account details (BPI, BDO, Metrobank, UnionBank), USDT wallet address | Deposit processing, withdrawal processing, fraud prevention |
| Transaction Data | Deposit amounts, withdrawal amounts, payment method used, transaction timestamps | Account management, AML monitoring, dispute resolution |
| Gaming Activity Data | Games played, bet amounts, win/loss history, session duration, responsible gaming tool usage | Platform operation, responsible gaming monitoring, bonus management |
| Technical Data | IP address, device type, operating system, browser type, session tokens, geolocation (general) | Security, fraud detection, platform optimisation |
| Communications Data | Support chat logs, email correspondence, complaint records | Customer service, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status for promotional communications | Ensuring communications are sent only with valid consent |
wenph does not intentionally collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data used for identification) except where expressly required by applicable law or PAGCOR-context regulatory obligations.
wenph collects personal data through the following means:
Data you provide to wenph directly when you: register for an account; complete KYC verification by submitting identity documents; make a deposit or request a withdrawal; contact wenph support via live chat or email; participate in promotions or surveys; or configure your account settings including responsible gaming tool preferences.
Data collected automatically when you use the wenph platform, including: IP address and approximate geolocation at the time of login; device and browser information; session duration and navigation patterns within the platform; game activity logs generated by the gaming system; and cookie and similar tracking technology data as described in Section 11 of this Policy.
wenph may receive personal data about you from third parties where permitted by applicable law, including: payment service providers (GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, 7-Eleven Cliqq, USDT TRC20 processors) in connection with transaction processing and fraud prevention; identity verification service providers used for KYC purposes; and anti-fraud and anti-money laundering screening databases.
wenph uses the personal data described in Section 3 for the following purposes:
wenph processes personal data on one or more of the following legal bases:
wenph does not sell your personal data to third parties. wenph may share your personal data with the following categories of recipients in the circumstances described below:
wenph shares financial data with payment processing partners — including GCash, Maya, BPI, BDO, Metrobank, UnionBank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20 processors — to the extent necessary to process your deposit and withdrawal transactions. These providers are bound by their own privacy and security obligations.
To operate games on the wenph platform, technical session data (including your Player ID and bet information) is shared with licensed game providers such as PG Soft, JILI, Pragmatic Play, and Evolution Gaming. These providers process data solely for the purpose of delivering the game in question and are contractually prohibited from using Player data for independent purposes.
Identity verification and AML screening services may process your identity documents and personal data on wenph's behalf to fulfil KYC obligations. These processors operate under data processing agreements that restrict their use of your data to the purposes specified by wenph.
wenph may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where required or permitted to do so by applicable Philippine law or a lawful order issued by a competent authority.
In the event of a merger, acquisition, or sale of all or substantially all of wenph's assets, personal data held by wenph may be transferred to the acquiring entity, provided that the acquiring entity agrees to process such data in accordance with a policy materially consistent with this Privacy Policy.
Note on third-party platforms: The wenph platform may contain links to payment provider portals or game provider interfaces. This Policy does not govern the privacy practices of those third-party platforms. wenph recommends reviewing their respective privacy policies before interacting with them directly.
The wenph platform is operated with infrastructure that may involve the storage or processing of personal data in locations outside the Republic of the Philippines. Where personal data is transferred internationally, wenph ensures that appropriate safeguards are in place in accordance with applicable Philippine data protection law, including contractual protections consistent with the National Privacy Commission's guidance on cross-border data transfers.
In particular, data shared with game content providers based in Malta, Gibraltar, or other gaming jurisdictions is transferred pursuant to data processing agreements that include data protection obligations commensurate with Philippine standards.
wenph retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Following expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to an identified or identifiable individual.
wenph implements technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, without limitation:
Your responsibility: wenph's security measures protect data on our end. You remain responsible for keeping your wenph login credentials confidential and for ensuring that no unauthorised person accesses your account. Report suspected unauthorised access to wenph support immediately.
In the event of a personal data breach that is likely to result in high risk to your rights and freedoms, wenph will notify affected Players and the relevant supervisory authority in accordance with applicable Philippine law.
The wenph platform uses cookies and similar technologies (including session tokens, local storage, and pixel tags) to operate the platform, enhance your experience, and analyse usage patterns. Cookies used by wenph fall into the following categories:
You may manage non-essential cookies through your browser settings. Note that disabling strictly necessary cookies will prevent the wenph platform from functioning correctly and may result in inability to access your account. Analytics cookies may be disabled without affecting core platform functionality.
Subject to applicable Philippine data protection law and any overriding legal obligations (such as AML record-keeping requirements), wenph Players have the following rights in respect of their personal data:
You have the right to request a copy of the personal data wenph holds about you and information about how it is being processed. Access requests will be responded to within 30 calendar days of receipt.
You have the right to request correction of inaccurate or incomplete personal data wenph holds about you. Some account data (such as your registered mobile number) can be updated directly within your account settings.
You have the right to request deletion of your personal data in certain circumstances. This right is subject to overriding legal obligations — wenph is required to retain KYC and transaction data for a minimum of five years under applicable AML law and cannot delete such data upon request during the mandatory retention period.
You have the right to request that wenph restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of data held or where you have objected to processing pending determination of your objection.
Where wenph processes your personal data on the basis of your consent or contractual necessity and by automated means, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
You have the right to object to the processing of your personal data where wenph relies on legitimate interests as the legal basis, including profiling for marketing purposes. You have an absolute right to object to processing for direct marketing at any time.
To exercise any of the rights described above, please contact the wenph Data Protection Officer using the details provided in Section 16 of this Policy. wenph will respond within the timeframes required by applicable Philippine data protection law. wenph will not charge a fee for the exercise of data subject rights except in cases of manifestly unfounded or excessive requests.
The wenph platform is strictly intended for persons aged 21 years and above, in accordance with PAGCOR-context regulations governing real-money online gaming in the Philippines. wenph does not knowingly collect personal data from any person under the age of 21.
Age is verified at registration via date of birth disclosure and is confirmed through KYC identity document verification prior to the processing of any withdrawal request. If wenph discovers that personal data has been collected from a person under the age of 21, it will immediately suspend the associated account, delete the personal data concerned to the extent permitted by applicable law, and forfeit any account balance in accordance with the wenph Terms and Conditions.
If you are a parent or guardian and believe that a person under 21 in your household may have created a wenph account, please contact wenph support immediately. We will investigate and take appropriate action without delay.
wenph may send promotional communications — including bonus offers, game recommendations, reload promotions, and platform news — to Players who have explicitly opted in to receive such communications at the time of account registration or subsequently through their account notification settings.
Marketing communications may be delivered by SMS to your registered Philippine mobile number, or by in-platform notification. wenph does not send unsolicited marketing emails or SMS messages to Players who have not opted in.
You may withdraw your consent to receive marketing communications at any time by: (a) updating your notification preferences in Account Settings; or (b) contacting wenph support and requesting removal from marketing communications. Withdrawal of marketing consent will not affect your ability to use the wenph platform or receive service-related communications (such as account security alerts, withdrawal confirmations, and KYC verification notices), which are sent on the basis of contractual necessity rather than consent.
wenph reserves the right to update or amend this Privacy Policy at any time. Material changes — meaning changes that significantly affect the way wenph processes your personal data or your rights in respect of it — will be communicated to registered Players via in-platform notification or to the mobile number associated with your account at least 14 calendar days before the amended Policy takes effect.
The "Last updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically. Continued use of the wenph platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about the way wenph has handled your personal data, please contact the wenph Data Protection Officer:
Support and DPO contact:
[email protected]
(Plain text — not a clickable link. Copy and paste to your mail client.)
Alternatively, use the live chat facility within your wenph account —
available 24/7 including Philippine public holidays.
wenph will acknowledge privacy-related requests within 5 business days and provide a substantive response within 30 calendar days of receipt, consistent with the timeframes required under the Data Privacy Act of 2012.
If you are not satisfied with wenph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the supervisory authority responsible for enforcing data protection law in the Philippines. Details of how to contact the NPC are available on the NPC's official website.
Your personal data is protected, your payments are encrypted, and your rights are respected at every step. Create your wenph account and start playing today. GCash-ready from ₱100. 21+ only — please gamble responsibly.
TLS encrypted · PAGCOR-context platform · 21+ only